Product Safety and Recall Policy

At Les Cheminots, product safety is important. This Policy explains safety information for plush toys, use, recalls, and product safety communications.

1. General Product Safety

Customers should read and follow all product instructions, warnings, care instructions, and safety information provided with the product.

Plush toys should be used only for their intended play purpose unless the product page states otherwise. Do not modify, cut, or alter plush toys in a way that compromises their safety (such as removing safety eyes or internal filling).

2. Safe Use and Adult Supervision

Adult supervision is required where indicated. Plush toys with small detachable parts, accessories, or functional hazards (such as small hanging clips or clothing buttons) should be kept away from children who do not meet the age recommendation.

Improper use or excessive force may cause seam breakage, product damage, or the release of internal filling, which may pose a choking hazard.

3. Choking Hazards and Safety Inspection

Certain plush toys may present a choking hazard if internal filling, small accessories, or broken parts are swallowed or inhaled.

Please strictly follow all age warnings (e.g., "Not suitable for children under 36 months") and safety warnings displayed on the product, packaging, or product page.

Regularly inspect plush toys for loose threads, open seams, loose accessories, or damaged parts. Remove and safely dispose of any damaged toys or broken parts immediately. Do not allow children to play with damaged toys.

4. Children and Household Safety

Customers should keep packaging materials, plastic bags, and detachable small accessories away from children and pets. Packaging materials should be disposed of safely after unpacking.

If the plush toy includes electronic components or batteries (such as sound boxes), keep batteries out of reach of children. Batteries should only be replaced by an adult. Dispose of used batteries according to local regulations.

5. Product Care

Follow all care instructions provided with the product (such as the wash care label). Surface wash or hand wash is recommended where indicated. Avoid exposure to excessive moisture, direct heat, strong sunlight, harsh cleaning chemicals, or improper cleaning methods (such as machine washing toys not designed for it, bleaching, or tumble drying) as these may cause the fabric to shrink, fade, or distort.

6. Product Recalls and Safety Notices

If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.

We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.

7. Reporting Safety Concerns

If you believe a product presents a safety risk, stop using the product and contact us immediately at info@lescheminots-paris.com or +33 1 48 74 33 22.

Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.

8. EU Product Safety Information

For products sold to consumers in the European Union, applicable product safety, CE marking (including EN71 toy safety compliance), manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.

If you have questions about EU product safety information for a product, contact us at info@lescheminots-paris.com.